Privacy Policy

When you interact with our Website and services, you may provide us with the following categories of personal information:

Account Registration: When you create a registered account on our booking platform, we collect your name, email address, and contact number. Account creation is facilitated through Supabase, our authentication and user management provider.

Booking Inquiries: When you submit an inquiry through our Website, we collect your name, email address, contact number, and any details you include in your message regarding your accommodation requirements.

Booking Reservations: When you place a booking through your registered account, we collect your name, email address, and contact number as provided during the booking process.

Direct Communications: Identification data required for booking confirmation, including but not limited to passport copies, visa details, and government-issued identification, are obtained exclusively through direct communication channels (email, phone, or messaging) and are not collected through the Website. This approach reduces the exposure of sensitive identification documents by keeping them outside of the Website’s data collection systems. For details on how we handle identification data, please refer to Section 4 of this Privacy Policy.

Reviews and Testimonials: If you submit a review, testimonial, or feedback about our services, we may collect your name (or initials), country of origin, and approximate stay dates. For further details, please refer to Section 5.7 of this Privacy Policy.

When you visit our Website, certain information is collected automatically through cookies and similar tracking technologies. For a comprehensive overview of these technologies, please refer to Section 7 of this Privacy Policy and our separate Cookie Policy.

Analytics Data: We use Google Analytics and Microsoft Clarity to collect usage data including pages visited, session duration, device type, browser information, approximate geographic location, and interaction patterns such as scrolls, clicks, and navigation behavior.

IP Address Handling: Google Analytics may process your IP address as part of the data collection process. Where available, we utilize IP anonymization features to truncate IP addresses before storage. However, some temporary processing of full IP addresses may occur during data transmission to Google’s servers before anonymization is applied.

Session Replay and Interaction Recording: Microsoft Clarity may record anonymized replays of user sessions, capturing mouse movements, clicks, scrolls, and page interactions. We configure Clarity to mask sensitive input fields, and session recordings do not capture passwords, payment card details, or other sensitive data entered into form fields. Users can opt out of session recording via the cookie consent settings described in Section 7.

Advertising Data: Google Ads Conversion Tracking collects data related to interactions with our advertising campaigns, including conversions and actions taken after clicking on our advertisements.

Technical Data: Our hosting provider, Vercel, automatically collects server logs which may include IP addresses, request timestamps, and browser user-agent strings.

We do not collect payment card details, passport numbers, visa information, Emirates ID numbers, or any other government-issued identification documents through the Website. Such information, when required for booking completion, is obtained solely through direct communication channels outside of the Website.

In addition to information collected directly from you, we may receive personal data from the following sources:

OTA and Booking Platforms: If you make a booking through a third-party online travel agency (such as Airbnb, Booking.com, Vrbo, or Expedia) or a channel manager, we receive booking details including your name, contact information, booking dates, and accommodation preferences as transmitted by the platform.

Referral Partners and Agents: If you are referred to us by a travel agent, relocation agent, corporate travel partner, or other referral source, we may receive your name, contact details, and accommodation requirements from that source.

Payment Processors: Stripe and Network International provide us with transaction confirmation data, including payment status and transaction identifiers. We do not receive your full card details from these processors.

Regardless of the source, all personal data received is processed in accordance with this Privacy Policy.

Passport copies, visa copies, and government-issued identification documents are classified as sensitive data and are subject to enhanced handling procedures. We collect identification documents solely for the purpose of guest verification and compliance with DTCM regulations and UAE law. Identification documents are never collected through the Website; they are obtained exclusively through direct communication channels.

Identification documents are stored in encrypted storage with access restricted to authorized personnel on a strict need-to-know basis. They are not used for marketing purposes, audience building, or any purpose other than guest verification and regulatory compliance. Identification documents are retained for a period of twelve (12) months following checkout and are subsequently securely deleted.

If you inadvertently transmit sensitive personal data to us through an insecure channel (such as an unencrypted email containing financial information or identification documents sent in response to a general inquiry), we reserve the right to delete the data and request resubmission through a more secure method. We will notify you if this occurs and provide instructions for secure resubmission.

You are responsible for ensuring that the personal information you provide to us is accurate, current, and complete. We are not responsible for delays, failed communications, or service issues arising from incorrect or outdated contact details, email addresses, or phone numbers provided by you. If your personal information changes, please update your account details or contact us at marketing@danielsholidayhomes.com to ensure your records remain accurate.

To process your booking inquiries, manage reservations, facilitate check-in and check-out procedures, and provide guest support throughout your stay.

To create and maintain your registered account, authenticate your identity, and provide access to booking features and history.

To send you newsletters, promotional offers, seasonal updates, and message broadcasts related to our holiday rental services and available properties. Marketing communications are distinct from transactional communications (such as booking confirmations, check-in instructions, and payment receipts), which are necessary for service delivery and cannot be opted out of.

Marketing communications may be delivered via email, SMS, or WhatsApp. You may opt out of marketing communications at any time by: following the unsubscribe link included in each marketing email; replying STOP to any marketing SMS or WhatsApp message; or contacting us at marketing@danielsholidayhomes.com with the subject line “Unsubscribe.” Opting out of marketing communications does not affect transactional communications related to active or upcoming bookings.

Marketing communications may include the following categories: promotional offers and seasonal deals, property highlights and new listings, post-stay feedback requests, abandoned inquiry follow-ups, and general newsletters about our services and the Dubai holiday rental market.

To build remarketing audiences through Google Ads for the purpose of serving relevant advertisements to users who have previously interacted with our Website. This involves sharing limited, anonymized or pseudonymized data with Google in accordance with Google’s advertising policies. For further details on automated profiling, please refer to Section 5.8.

To analyze user behavior and interaction patterns through analytics and session replay tools, enabling us to improve website functionality, content, and user experience. Session analytics data is collected in anonymized or aggregated form where possible.

To comply with applicable laws, regulations, and legal processes, including requirements set by DTCM and UAE authorities. This includes retaining booking records and guest information for regulatory audit and compliance purposes.

If you submit a review, testimonial, or feedback about your experience with Daniels Holiday Homes, we may display your first name or initials, country of origin, and approximate stay period (month and year) alongside your review on our Website or in marketing materials. We reserve the right to moderate, edit for clarity, or remove user-generated content that violates our Terms of Service or applicable law.

Reviews and testimonials posted on third-party platforms (such as Google, TripAdvisor, Airbnb, or Booking.com) are governed by the respective platform’s privacy policies, and we do not control how those platforms process your data. If you wish to request the removal of a testimonial displayed on our Website, please contact us at marketing@danielsholidayhomes.com.

We use advertising platforms (including Google Ads) to create audience segments and serve advertisements based on users’ interactions with our Website. This may involve automated profiling of user behavior, such as pages viewed, time spent on the Website, and conversion actions, to determine which advertisements are most relevant.

No decisions that produce legal effects or similarly significant effects concerning you are made solely by automated means. Automated profiling is used exclusively for advertising optimization and does not affect your ability to make bookings, the pricing offered to you, or your rights under these Terms. You can opt out of advertising-related profiling by adjusting your cookie preferences via our cookie consent banner or by using the advertising opt-out tools provided by Google (available at ads.google.com/settings).

We use the following categories of cookies:

Strictly Necessary Cookies: These cookies are essential for the Website to function, including user authentication (Supabase) and cookie consent management. These cannot be disabled without affecting core functionality.

Analytics and Performance Cookies: These cookies (Google Analytics, Microsoft Clarity) collect anonymized data about how visitors use the Website, helping us improve functionality and content.

Advertising and Remarketing Cookies: These cookies (Google Ads, Google DoubleClick) track advertising campaign effectiveness and enable remarketing to users who have previously visited the Website.

Tag Management Cookies: These cookies (Google Tag Manager) manage the deployment of tracking scripts on the Website.

When you first visit the Website, you will be presented with a cookie consent banner allowing you to accept all cookies, accept only strictly necessary cookies, or customize your preferences by category. If you reject non-essential cookies, the Website will continue to function normally; however, analytics data will not be collected, session recordings will not be generated, and remarketing audiences will not be built from your visit.

You can change your cookie preferences at any time by accessing the cookie settings link in the Website footer.

Some browsers transmit a “Do-Not-Track” (DNT) signal. There is currently no universally accepted standard for how websites should respond to DNT signals. Our Website does not currently respond to DNT signals. However, you can control tracking through our cookie consent banner as described above.

Right of Access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you.

Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure: You have the right to request deletion of your personal data, subject to our legal obligations and legitimate retention requirements. To request account deletion, please email us at marketing@danielsholidayhomes.com with the subject line “Account Deletion Request” and include the email address associated with your account.

Right to Opt Out of Marketing: You have the explicit right to opt out of all marketing communications at any time, as described in Section 5.3, without affecting your ability to use our services or the processing of your booking-related data.

Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

If you are based in the European Economic Area, you additionally have the following rights under GDPR:

Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.

If you are based in the EEA and believe that your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.

To exercise any of your rights, please contact us at marketing@danielsholidayhomes.com. We will respond to your request within thirty (30) days. For complex requests or requests requiring extensive data retrieval, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reasons for it within the initial thirty-day period.

We may request verification of your identity before processing your request to protect against unauthorized access to your data. Identity verification may include matching your request against the email address and phone number associated with your account, requesting your booking reference number, or, for sensitive requests, requesting a redacted copy of government-issued identification (with sensitive fields such as document number partially obscured). We will never request your full payment card details as part of the identity verification process.

If you are submitting a request on behalf of another individual as an authorized agent, we require written authorization from the data subject (signed letter or email from the account holder granting permission), along with verification of both the agent’s identity and the data subject’s identity. Unauthorized requests will be declined.